Scotiabank Selects Fair Isaac's Debt Manager Web Solution

Published: January 18, 2006
The solution combines streamlined workflow processes with a comprehensive view of each customer and their related accounts.
Fair Isaac Corp., a provider of analytics and decision management technology, recently announced that Scotiabank is uses Fair Isaac's Debt Manager Web solution to support its international collections initiatives.
Debt Manager Web is capable of managing millions of accounts with users operating at a single site or across multiple locations, and supports Scotiabank's customer-centric approach for managing consumer debt. The integrated collections and recovery software solution combines streamlined workflow processes with a comprehensive view of each customer and their related accounts.

The application's sophisticated account segmentation and decisioning capabilities allow Scotiabank to execute the optimal collection strategy for the entire customer relationship across the bank, resulting in increased customer service and loyalty, and improved efficiency and productivity.
"This implementation represents a significant success for both Scotiabank and Fair Isaac," said Dale Williams, Vice President of Collections and Recovery Solutions at Fair Isaac. "Scotiabank came to us with a vision to create a better, holistic collections infrastructure, and Debt Manager is the ideal solution to deliver this 'big picture' approach. We look forward to helping Scotiabank meet the needs of their customers and achieve business success in the many different markets they serve."

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